General terms

Information about us: Managing company : Yves Trade Ltd. Address. Nikola Gabrovski 79 UIC: 204055779 The conditions below apply to your booking. What these terms cover: when you make a booking with us through our digital channels (such as our website, mobile site or app) or when you make a booking on your behalf, these Terms and Conditions will apply. In your own interest and for your own protection, you are required to read these terms carefully before making a booking. If you do not understand anything, please ask us for further information. If you have a question about your booking or these terms and conditions, please visit our website www.Parkhotelnovel.com and click on the "Contact Us" link. We will respond to you as quickly as possible, with an expected maximum response time of 5 working days. 1. Reservations 1. Booking and ID required on arrival at the hotel 1.1 Please follow the instructions on the website, mobile site or app or ask us to make a reservation. 1.2 If you book 9or more rooms for the same night, we will consider this a "Group Booking". 1.3 When a booking is made, we will issue you with a confirmation number. The confirmation number is proof that we have accepted your booking. The booking will not be binding on Park Hotel Novell until we issue you with a confirmation number. 1.4 Each booking will be for one hotel only. It is not possible to split a booking between multiple hotels. 1.5 Your booking is not transferable. You may not transfer or resell your booking (in whole or in part) or advertise or otherwise offer a Park Hotel Novel room and if you transfer or resell (or attempt to transfer or resell) your booking, we may cancel your booking and retain the amount paid by you for that booking. Any bookings that are resold or transferred may not be honoured and we will not be liable for this. We may also refuse to accept future bookings made by you. 1.6 You must ensure that the name in which the booking is made is correct at the time of booking as we will not change the name for the booking after that time. 1.7 We only require and can only accept the name of one guest's name on a booking. 1.8 Even if you make a booking on behalf of another person and you do not stay at the hotel yourself, you must comply with these conditions. 1.9 You must be aged 18 or over to make a booking with us and you must be aged 18 or over to stay alone. If a customer arrives at the hotel and is under the age of 18, the customer will not be allowed to stay alone. We may require photo ID (driver's license or passport) as proof of age and if the client cannot provide this to meet the hotel's requirements, we may cancel your reservation without refund. 1.10 Underground parking is available for hotel guests and is at a cost of BGN 10. 2. Payment Prices per night 2.1 The price for each room is published on our website, mobile site or app (as applicable) at the time you make your booking through this channel or in the case of a telephone booking, the price communicated to you at the time of booking. 2.2 Prices are per room per night and include VAT and exclude meals and other extras. It is possible to add extras to your booking when making the booking itself or during your stay. Please see section 6 for more details on the extras offered. 2.3 Any promotional rates or benefits for Park Hotel Novell employees may only be used in accordance with the terms of those promotional rates or benefits and must not be used by anyone who is not an employee of Park Hotel Novell unless we specifically state that this is permitted. Any person staying at a hotel who uses such a promotional rate or benefit may be required to show employee identification and/or photo identification. 2.4 We reserve the right to cancel any booking made at a promotional rate or benefit which is not in accordance with these terms and conditions. 2.5 All payments are due in full at the time of booking unless we have notified you otherwise. 2.6 We reserve the right to terminate any booking made for which we have failed to receive payment from the customer on the date payment is due. Administration Fee 2.7 The administration fee, which is based on the currency of the booking, is charged for each stay at a flat rate per stay. This fee is linked to the administration side of each booking and is payable at a fixed amount regardless of the booking method and payment mechanism. The administration fee is included in the quoted room rate as it remains the same regardless of how many nights are booked. 2.8 If your booking is not paid for in full at the time of booking, we will require you to provide us with a deposit of 50% of the full booking value. 14 days prior to the check-in date, 100% of the accommodation must be paid. We do not accept payment by phone, fax or check. 3. Cancellations, changes, refunds and no-shows 3.1 Once you have checked in at Hotel Casa Verdi, you cannot change or cancel the relevant reservation. Semi-flexible/flexible booking rates 3.2 Cancellation or modification of the reservation must be made 14 days prior to the originally agreed check-in date. After this period you cannot cancel the booking. 3.3 We will refund 100% of the money you have paid for all cancellations made more than 14 days from the date of check-in. No show 3.6 If you do not arrive at the hotel on the scheduled arrival date, you will be deemed a "no show" and your booking will be cancelled and no refund will be given under our cancellation policy. Group bookings 3.7 You can add extra nights to your group booking subject to availability. Please note that you can only add nights after your original departure date (via the website only). Refund process 3.8 Where refunds are paid in accordance with our Terms and Conditions, we will only issue a refund to the payment card you used to make the booking. If you cancel your booking before you check in, in accordance with these terms and conditions we will normally refund the amount paid within 10 days of cancellation. If you cancel your booking during your stay, in accordance with these terms we will normally refund the amount paid within 10 days of the last day of the original booking. If you are an individual user, your statutory rights are not affected. 3.9 If you fail to pay when required to do so or breach these terms, we may cancel your booking immediately by notifying you (including by email). 3.10 If an event beyond our control is likely to prevent us from making your booking, we may cancel your booking by notifying you (by email) and we will refund in full any payments made by you in respect of that booking to the payment card you used to make the booking, including payments for any extras and booking fees. 4. Arrival, departure and transfer 4.1 You may check in after 3pm on your scheduled arrival date unless you have purchased an early check-in extra with your booking or directly with the hotel, which is always subject to availability. 4.2 You must vacate the room before the time stated in your confirmation email on your scheduled departure date, unless you have purchased a late check-out extra with your booking or directly with the hotel, which is always subject to availability. If you do not vacate the room by 12:00 pm, then we may charge you at the semi-flexible rate at that time for a one night stay for the room(s) in question. 4.3 We have relocation rules. If there is no room available on arrival, we commit: - Provide you with a room and, subject to the availability of equivalent extras you have booked, at another hotel and pay the reasonable cost of transport to that alternative hotel or any applicable parking charges; if in our opinion there is no suitable alternative hotel accommodation, cancel your booking and refund any sums you have paid in advance for the unavailable room(s), including associated food and beverage extras. 4.4 If you are required to pay on arrival at the hotel and the above process has been followed, we will still accept payment of the cost of the booking and any pre-paid extras, but any additional costs over and above the original cost of the booking will be covered by us (i.e. the difference in room rates, reasonable carriage costs and parking charges). 5. Your stay - the requirements for you and the other members of your booking Accessibility 5.1 You must not exceed the maximum occupancy for the type of room you have booked. You must contact the hotel directly to confirm availability of cots and room size. 5.3 We do not allow persons under the age of 18 to stay alone in our hotels. Persons under the age of 18 must not be left unsupervised in any room or in the common areas at any time. 5.4 We will endeavour to assist you with any special requirements but all room bookings are subject to availability. 5.5 We will ask you to change rooms if you are making a booking or bookings to stay in a hotel for 28 consecutive days or more. If you refuse to do this we may cancel your booking. 5.6 When you make a booking, you agree not to use Park Hotel Novell or its premises for any commercial or profit-making activity without Park Hotel Novell's prior written consent. We may terminate your booking and retain any monies paid for that booking if we believe you have breached this clause. 5.7 Smoking is prohibited at Park Hotel Novel except in designated smoking areas outside the hotel. You must not smoke in any of our rooms, , nor in the common areas, nor interfere with our fire system or emergency equipment. If you do, we may cancel your booking and reserve the right to take further action. We may (at our sole discretion) either require immediate repayment of our reasonable expenses incurred during your stay or instruct a third party to contact you after your stay to reimburse you for our reasonable expenses incurred. The reasonable costs we will incur if you smoke in the hotel are likely to include the cost of specialist cleaning, repair or restoration of any damage you cause to our property, the cost of the room for any period during which it is unusable, and our administration costs. At your request, we will send a breakdown of these costs to the address used for the booking. 5.8 You must not bring any potentially dangerous or otherwise hazardous items onto our premises. 5.9 You must not damage or interfere with any items that are our property. If you do so, we may terminate 5.10 All room keys must be returned to us upon your departure from the guest house. If you do not do this, we may charge you for a replacement key or lock if this is required. In the event that a key is not returned after check-out, our request is that you contact us to arrange the possibility of returning the key. 5.11 If you do not comply with the above rules, during your stay at our hotel we may cancel your booking and ask you to leave the guesthouse immediately and we may retain any monies paid to us for that booking. If we consider your failure to comply to be serious enough, we may refuse to accept future bookings from you and/or not allow you to enter or stay at any of our hotels. 5.12 Your Liability: If you or any member of your booking causes damage or loss of any kind to us or other guests, including but not limited to as described in paragraph 5.7 (Smoking) above, you will be liable for that damage or loss and you, as the person who made the booking, will be required to pay the costs, including but not limited to those described in this section 5. 6. Extras 6.1 We offer certain extras when you make a booking; for more details on extras, see www.hotelcasaverdi.com 6.2 The room rate excludes optional extras unless we have specifically agreed them with you as part of your booking. 6.3 Extras may be purchased after you have made a booking subject to the booking fee. 6.4 Extras are always subject to availability. 6.5 We will not transfer extras to another booking and extras cannot be cancelled unless the associated booking is cancelled and the funds for it refunded. Please refer to section 3 above for more details on cancellation and refund options for extras paid for. 7. Pets are prohibited. 8. General 8.1 We process your personal data in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it contains important terms that apply to you. By providing personal data in connection with a booking, you consent to such processing on your own behalf and on behalf of any customer who stays with us as part of that booking. 8.2 Additional terms and conditions may apply to your use of our digital channels whether or not you make a booking through them. These are published on the relevant digital channel. Please take the time to read them as they contain important terms and conditions that apply to you. 8.3 Amendments to these terms and conditions: we reserve the right to amend these terms and conditions from time to time and the terms and conditions applicable to your booking are those in force at the date of booking. 8.4 Legal Rights: If you are an individual user, you have certain legal rights. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. 8.5 Events Outside Our Reasonable Control: We will not breach these Terms and Conditions and will not be liable for any failure to comply with any of our obligations in respect of your booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any untoward event, act, omission or accident that occurs which is beyond our reasonable control, including but not limited to floods, earthquakes, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, partial or total failure of the If an event beyond our control is likely to prevent us from making your booking, we may cancel your booking by notifying you (by email) and we will refund in full any payments made by you in respect of that booking to the payment card you used to make the booking, including payments for any extras and booking fees. 8.6 Complaints, Questions and Disputes: If you would like to make a complaint or have a question about your booking, please click here to contact us using the "Contact Us" link on our website. We will respond as quickly as possible - usually within 4 working days. If you make a complaint to us about your booking and this complaint cannot be agreed between you and us, you can use the European Commission's online dispute resolution portal at https://ec.europa.eu/consumers/odr. Please note that any resolution may not be binding and that neither we nor you are obliged to participate in online dispute resolution. Our responsibility 8.7 We will not be liable for any loss that is not caused by a breach of these terms by us, our failure to comply with our obligations under applicable law or our negligence. We will also not be liable for any losses which were not foreseeable to both parties at the time the contract was made. A loss is foreseeable if it is obvious that it will happen or if at the time of making the contract both you and we knew that it might happen - for example, if you discussed it with us at the time of making the booking. 8.8 We wish to provide a safe and secure environment for your stay and will take appropriate security measures where necessary. If an incident occurs during your stay resulting in theft, loss or damage to your property, we will carry out an internal investigation. If we are not satisfied that your property has been stolen, lost or damaged through no fault of ours, our staff or agents, our liability will be limited to the maximum amounts under the Hotel Owners Act 1956 and if the accident is reported to the police and they come to the same conclusion as ours, this will also be evidence that our liability is limited to these maximum amounts. If the loss is caused by the client's negligence or a natural disaster (such as a flood), our liability will be limited to the maximum amounts under the Hotel Owners Act 1956. 8.9 In respect of any loss not subject to maximum liability under clause 8.8 or not covered by relevant legislation, our total liability to you for any and all losses will not exceed more than twice the total price per stay at which we charge you for your booking. If your booking includes several different residence rates, the settled rate will be used. 8.10 We will not be liable under any circumstances for any loss of or damage to any vehicle you arrive in at the hotel or for any property left in it, whether or not it is parked in a car park associated with the hotel. 8.11 Nothing in these terms excludes or limits our liability for fraud or death or personal injury caused by our negligence or otherwise which it would be unlawful for us to (or attempt to) exclude or limit. 8.12 Severability: If any provision in these terms and conditions is found to be unlawful, void or unenforceable in whole or in part, then the provision will apply with such deletion or modification as is necessary to make the provision lawful, valid and enforceable. The legality, validity, and enforceability of the remainder of these Terms shall not be affected. 8.13 Waiver: Any failure by us to enforce our rights or remedies under these Terms or otherwise or any delay in enforcing those rights or remedies will not be construed as a waiver by us of those or any other rights or remedies. 8.14 Third Party Rights: This agreement is between you and us. No other person has any right to enforce any of its terms. 8.15 Legislation: these terms and conditions and any non-contractual obligations arising out of or in connection with these terms and conditions shall be governed by and construed in accordance with Bulgarian law. All disputes arising out of or relating to these Terms or non-contractual obligations arising out of or relating to these Terms shall be subject to the non-exclusive jurisdiction of the Bulgarian courts. 9. Park Hotel Novell Trademark 9.1 The Park Hotel Novell website, mobile site and application, including reservations and other applications, text, graphics, design, audio and video clips, hotel and destination information, as well as any other content thereof, are the property of Park Hotel Novell and/or its content providers. 9.2 You may use the Park Hotel Novell website, mobile site and application, as well as their content solely for personal, non-commercial and private purposes, always in compliance with applicable copyright laws. 9.3 All trademarks, trade names, service marks and all other marks, whether registered or unregistered on the Park Hotel Novell website, mobile site and application, are owned or licensed by Park Hotel Novell and may not be used, reproduced or modified without the prior written approval of Park Hotel Novell and/or their respective owners DISCLAIMER 9.4 The Park Hotel Novel website, mobile site and application, the services provided and all content contained therein are provided "as is" and "as available". Park Hotel Novel makes no warranty of any kind regarding the website and the content. You are solely responsible for their use. 9.5 Although we will make every effort to ensure that the information contained on the Park Hotel Novel website, mobile site and application is accurate and published in good faith, without prejudice to any legal rights of users that cannot be legally excluded or limited, Park Hotel Novel does not guarantee or represent the accuracy of the information provided and disclaims to the fullest extent permitted by law all warranties, express or implied by law, custom or usage. 9.6 Park Hotel Novel is not liable for any direct, indirect, consequential, punitive losses or damages (including, but not limited to, loss of profit, loss of goodwill, loss of reputation and loss or corruption of data) arising from the Park Hotel Novel website, mobile site or application or its use or services purchased from the Park Hotel Novel website, mobile site or application or errors, inaccuracies or omissions in the services provided.